I am a front-end developer and consultant with 15 years of web design and digital publishing experience. I build websites using WordPress, which makes editing your website as easy as using a word processor. I have worked with large companies, startups and personal clients and with each, from start to finish, I’ve built friendly yet professional relationships. My goal is to provide you with total peace of mind and build you a fast, secure and responsive website focused on providing the best possible user experience. Along with your website, you’ll receive regular maintenance and support, premium services, and answers to any questions you have along the way. I also offer on-going WordPress support – including update management, security, training, and more.
Provide customization support to internal Digital Services Group. Create email templates, schedule and deploy mass mailings. Customize web and mobile apps with rich media and ad serving. Integrate tracking and analytics. Conceptualize and design websites and modules on proprietary CMS. Design and deploy custom, responsive templates for web and mobile applications. Modify and update technical documentation.
Serve as main production contact for publishers. Guide customers through complex production process while meeting strict delivery deadlines for web and mobile applications. Monitor workflow, troubleshoot failures and escalate to development team. Maintain strong relationships with key custom stakeholders. Work across all departments to help resolve customer issues and identify solutions
Provided logistical support for eight field managers and up to fifteen installation crews. Managed daily scheduling, materials procurement & delivery, billing, collection and payroll processing. Maintained revenue projection and daily reporting in lead management system. Maintained consistent communication with property owners.
Service representative in high-volume business call center. Conducted Tier 1 troubleshooting, escalating when necessary. Processed customer service transactions, including equipment troubleshooting & inquiries, billing, service, directory listing and all other customer transactions. Reviewed customer account information to identify and match customer’s need with the appropriate products and/or services.